How to Confirm or Cancel Direct Payments on WooCommerce

Direct Payments for WooCommerce is the easiest way to get paid on your Woocommerce website. Once a customer makes a payment using your preferred payment method, you’ll want to confirm or cancel their transaction. This guide explains how to verify payments, manage orders, and keep your customers updated.

Confirming a payment

To confirm a payment:

• Log in to your WordPress website.
• Go to WooCommerce > Direct Payments from the WordPress Admin Panel.
• In the list of received payments, click the View icon next to the relevant payment to see details.

• Click View Payment Proof and verify payment by cross-checking with your account to confirm the payment.

• If the payment has been received, click Confirmed. The order status will automatically update to Processing.

Cancelling a payment

If you need to cancel a payment:

• Log in to your WordPress website.
• Go to WooCommerce > Direct Payments from the WordPress Admin Panel.
• In the list of received payments, click the View icon next to the relevant payment to see details.
• Click View Payment Proof and verify payment by cross-checking with your account to confirm the payment.
• If payment has not been received after 2-3 working days, click Cancelled. The order will update to show that it has been cancelled.

Additional Tips for Managing Direct Payments

• Enable Payment Notifications: Use the Instant Payment Alert Notifications feature to receive alerts immediately payment is made.
• Email Payment Confirmation: With Direct Payments for Woocommerce Pro, you can confirm or cancel payments directly through email, without needing to log into the dashboard.
• Maintain Secure Records: Keep transaction records, such as screenshots or payment receipts, to quickly address disputes or questions from customers.
• Set Up Auto-Cancel: Configure an auto-cancel feature to automatically void unpaid transactions after a specified period, helping maintain a clean order list.
• Automatic Order Syncing: Direct Payments is linked with WooCommerce orders, so when an order status is updated:
  • Changing an order from On-Hold to Processing or Completed will automatically confirm the payment.
  • Changing an order from On-Hold to Cancelled will automatically cancel the payment.