Are you having trouble using Direct Payments for WooCommerce? Don’t worry — we’re here to help. This guide will walk you through a few simple steps to check and fix common compatibility issues. If you still need help after these steps, we also offer hands-on support options.
1. Ensure You’re Using the Latest Version
The first and most important step is to make sure you’ve updated to the latest version of Direct Payments for WooCommerce. We regularly release updates to fix bugs, improve performance, and introduce new features.
For Free Users:
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Go to your WordPress dashboard
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Navigate to Plugins > Installed Plugins
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Find Direct Payments for WooCommerce
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If an update is available, click Update Now
For PRO Users:
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Make sure your PRO license key is activated
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Then go to Plugins > Installed Plugins
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Find Direct Payments for WooCommerce PRO
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If an update is available, click Update Now
🔄 Keeping your plugin up to date helps avoid compatibility issues and ensures you have access to the latest features and improvements.
2. Use the Default WooCommerce Checkout Shortcode
Direct Payments for WooCommerce works best with the default WooCommerce checkout page. If your theme or another plugin uses a custom checkout layout or skips the default [woocommerce_checkout] shortcode, this can cause compatibility issues.
To ensure the correct setup:
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Navigate to Pages > Checkout in your WordPress dashboard.
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Open the Checkout page for editing.
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Confirm that the
[woocommerce_checkout]shortcode is included on the page. -
If the shortcode is missing or replaced, remove any existing content and manually add
[woocommerce_checkout]. -
Save your changes to apply the update.
By ensuring this setup, you can avoid conflicts and ensure smooth functionality with our plugin.
3. Could Another Plugin Be Causing a Conflict?
We’ve built our plugin to follow WordPress and WooCommerce standards, but sometimes, other plugins or themes might cause conflicts.
How to identify and fix conflicts:
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Turn off all plugins except WooCommerce and Direct Payments for WooCommerce.
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Check if the issue is resolved.
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If it’s fixed, one of the disabled plugins is causing the problem.
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If the issue continues, the conflict might be with your theme or something else.
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Turn plugins back on one at a time, testing after each one to find the conflicting plugin. How to Troubleshoot Conflicts
Tip: Always back up your website before turning off plugins to keep your data safe.
Tried Everything? Let Us Help You Fix It
If you’ve tried the steps above and are still having trouble, we’re here to assist. Choose one of the options below, and we’ll work directly with you to resolve any compatibility issues and ensure the plugin runs perfectly on your website.
Bug Fixes & Premium Support - $10
Get our hands-on assistance for just $10 (one-time fee). We’ll fix any compatibility issues and provide 6 months of Premium Support through our ticketing system.
Upgrade to PRO at discounted rate - 15% Off
Get Premium Support, access to 100+ payment methods, and unlock advanced features when you upgrade to PRO.
We'll send the coupon to your email
Priority Support
If you’re a PRO user, simply create a support ticket and describe the issue you’re facing. Our team is here to resolve any issues, and we’ll respond within 24-48 hours to ensure everything is working smoothly.
We’re dedicated to making sure Direct Payments for WooCommerce works smoothly on your website. By following this guide, you can address most compatibility issues and fully enjoy the benefits of the plugin.
If you have further questions or need assistance, feel free to contact our support team—we’re here to help!