How to Give Store Credit in WooCommerce

Last modified: September 12, 2026
In this article

Ensure Customer Wallets for WooCommerce is installed and activated

  • Log in to your WordPress Admin Panel.
  • Go to Plugins > Add New and search for Digages Customer Wallets for WooCommerce.
  • Click Install and then Activate to enable the plugin.

1. Credit a Customer’s Wallet

  • Go to Customer Wallets → Credit Wallets.
  • Under Send To, choose One user, Multiple users, or All users.
  • If crediting one or multiple users, use Select User to pick the recipient(s).
    Enter the amount in Bonus Amount.
  • Optionally add a Note (e.g., “Loyalty bonus”) — this is stored with the transaction for your records.
  • Click Add Wallet Credit.

The credit is added instantly and appears in the customer’s My Wallet → History and in Customer Wallets → All Transactions.

2. Issuing Refunds as Store Credit

There is no separate “refund” button inside Customer Wallet — refunds are issued the same way as any other credit:

  • Go to Customer Wallets → Credit Wallets.
  • Select One user and choose the customer.
  • Enter the refund amount in Bonus Amount.
  • In Note, reference the order, e.g., “Refund for Order #1042”.
  • Click Add Wallet Credit.

The amount is added to the customer’s wallet balance, which they can spend on a future order (if Partial Wallet Payment is enabled) or transfer, if allowed.

3. Giving Customer Bonuses

For an individual bonus — a goodwill credit, a support-issue makeup, or a one-off reward, use the same One user flow above with a descriptive Note.

4. Running Promotions Across Multiple or All Customers

  • Go to Customer Wallets → Credit Wallets.
  • Under Send To, choose Multiple users to hand-pick a group, or All users to credit your entire customer base.
  • Enter the Bonus Amount.
  • Add a Note describing the promotion, e.g., “Anniversary sale credit”.
  • Click Add Wallet Credit.

5. Manual Credit vs. Automatic Points

Credit Wallets is a manual action performed by an admin; there is no automated trigger for wallet credit. If you want customers to automatically earn rewards (for signing up, leaving a review, or making a purchase), that’s handled separately through the points system under Customer Wallets → Settings → Points.

6. Reviewing Credit History

To confirm that a credit was applied, go to Customer Wallets → Wallet, find the customer, and click Transactions, or check Customer Wallets → All Transactions for a full store-wide log with Type, Amount, and Description for every credit and debit.

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